Episode 27: Exploring the Transformation Economy with Joe Pine
Joe Pine is an internationally acclaimed author, speaker, and management advisor. He is a co-author of The Experience Economy and helps businesses design experiences that create economic value, foster customer loyalty, and drive growth. Joe is the co-founder of Strategic Horizons LLP.
In this episode, we talk with Joe Pine, a renowned author and speaker, about the evolution of the experience economy into the transformation economy. Discover how companies can differentiate themselves by creating memorable and transformative experiences for their customers.
Joe Pine
Takeaways:
There’s a shift from the experience economy to the transformation economy, where the focus is on helping customers achieve their aspirations and personal growth.
Customization is a crucial strategy for companies to differentiate themselves and create memorable experiences that resonate with individual customers.
There’s value in creating experiences that are "time well-spent" for customers, as opposed to merely offering convenience or efficiency.
About Joe Pine: Joe Pine is an internationally acclaimed author, speaker, and management advisor. He is co-author of The Experience Economy and helps businesses design experience that create economic value, foster customer loyalty, and drive growth. Joe is the co-founder of Strategic Horizons LLP.
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Where to find more: https://strategichorizons.com/pine-and-gilmore/